Memo Boost order support is handled by the official store, not by this site. This page tells you which questions we can answer as an independent publisher and which ones need the seller’s desk instead.
Email: [email protected]
Mailing address: 1209 Mountain Road Pl NE #H, Albuquerque, NM 87110, USA
Use this address for anything to do with what we have written: a correction, a source you think we have read wrong, a broken link, a press or partnership question, or a privacy request under our privacy policy. We read every message and aim to reply within one to two business days, Monday to Friday.
We do not publish a customer-service telephone number, because we do not operate one and we will not pass you to a number we cannot stand behind. Any site claiming to be a “Memo Boost support hotline” that we have not verified should be treated with caution.
Order status, shipping updates and tracking numbers come from the official store, not from us. We never see your order, because the purchase is completed on the seller’s checkout and we are not given access to it.
Your confirmation email is the key to all of it. It carries the order number, the billing descriptor that appears on your statement and the support address the seller wants you to use. If you have lost it, search your inbox — including the spam and promotions folders — for the order date, then reply to that email with your full name, delivery postcode and the approximate purchase date.
Memo Boost carries a 60-day money-back guarantee, and it is administered by the store that took your payment. To use it, contact the seller from the address on your confirmation email inside 60 days of purchase, quote your order number, and follow the return instructions they send back. Keep a note of the date you first wrote to them.
Because every order is a single one-time payment rather than a subscription, there is no recurring plan to cancel and no billing authorisation left running in the background. If a charge you do not recognise appears, the order number and billing descriptor on your confirmation email are what your bank will ask for.
We cannot issue a refund, cancel an order, change a delivery address or replace a damaged parcel. We can point you to the official store, which is where all of that is handled.
Monday to Friday, 9am to 5pm Mountain Time. We aim to reply within one to two business days. Messages about an order will get a fast reply telling you to write to the seller, so you will save yourself a day by starting there.